Privacy Policy
Reignite Plumbing and Heating Ltd (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that any personal information you share with us is handled responsibly, transparently and in line with applicable data protection laws. This Privacy Policy explains how we collect, use, store and safeguard your data when you visit our website or use our services.
This policy should be read alongside our Website Terms of Use and Cookie Policy.
Data Controller
For the purposes of the UK General Data Protection Regulation (UK GDPR), the data controller is:
Reignite Plumbing and Heating Ltd
Silverburn Steading, Leslie, Insch, United Kingdom, AB52 6PA
Email: reigniteplumbingandheating@gmail.com
Phone: +44 7921 818137
Company Number: SC778982
Registered in the United Kingdom
Information We Collect
We may collect and process the following categories of personal data:
Enquiry and Contact Form Data
Information you provide when contacting us, requesting a quote or making a service enquiry.
Project and Service Information
Details required to assess, plan and carry out plumbing, heating and related work.
Communication Records
Copies of emails, messages, call logs and other correspondence for customer service and record keeping.
Analytics and Technical Data
Anonymised data such as IP address, browser type, device information and browsing behaviour. This may be collected through tools such as Google Analytics and Microsoft Clarity.
Marketing Sign-Ups
If you choose to subscribe to marketing updates, your details will be stored securely. You can unsubscribe at any time.
Payment Information
Payments may be processed by trusted third-party providers. We do not store full card payment details on our systems.
How We Use Your Information
We may use your personal information to:
Respond to enquiries and provide quotes
Manage and deliver plumbing and heating services
Communicate updates, arrange visits or follow-ups
Improve website performance, usability and security
Send marketing communications, where consent has been given
Analyse website usage to improve user experience
We always aim to handle your data lawfully, fairly and transparently.
IP Addresses and Cookies
We may collect limited technical information, including IP addresses and device details, to maintain website performance and security. This may involve the use of:
Google Analytics
Microsoft Clarity
Google reCAPTCHA v3
For details on how cookies are used and how to manage your preferences, please refer to our Cookie Policy.
Data Storage and Transfers
Your personal data may be stored or processed outside the UK or EU, depending on the systems and platforms we use. By interacting with our website or services, you consent to these transfers where applicable. All data is protected using appropriate safeguards and UK GDPR-compliant measures.
Sensitive information, such as payment details, is encrypted using SSL or equivalent security technologies where relevant.
Sharing Your Information
We may share your data with:
Trusted subcontractors or team members involved in delivering your project
Reputable third-party providers supporting our business operations, such as analytics tools, CRM platforms, payment processors and hosting providers
We do not sell or rent your personal information to third parties.
Your Rights Under UK GDPR
You have the right to:
Access the personal data we hold about you
Request corrections to inaccurate information
Ask for your data to be deleted
Withdraw consent, where processing is based on consent
Object to direct marketing
Submit a complaint to the Information Commissioner’s Office (ICO)
Access Requests
If you would like a copy of the information we hold about you, please contact us by email.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or internal practices. The most recent version will always appear on this page.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:
Reignite Plumbing and Heating Ltd
Silverburn Steading, Leslie, Insch, United Kingdom, AB52 6PA
Email: reigniteplumbingandheating@gmail.com
Phone: +44 7921 818137